Choose a Plan that Works for You
Discover the Right IT Support Plan for You!
At MTS, we offer flexible IT support options tailored to your specific needs.
Whether you require ad hoc assistance or comprehensive, fully managed services, we have the perfect solution for your business.
Take a look at our price plans below:
Ad Hoc Support
Is your computer making strange noises or completely broken? Are you worried about losing your valuable data? Has your internet suddenly stopped working, leaving you puzzled?
Don’t worry! At MTS, we provide quick and effective solutions for all your IT problems through our ad hoc support service.
Why Choose Our Ad Hoc Support?
Fast and Efficient: We understand the urgency of getting your IT systems back up and running smoothly. Our experienced technicians will work diligently to resolve your issues promptly.
Comprehensive Solutions: No matter the complexity of the problem, we have the knowledge and expertise to handle a wide range of IT issues effectively. From hardware malfunctions to data recovery, we’ve got you covered.
On-Site or Remote Assistance: Depending on the nature of the problem, we can either come to your location or provide remote support. Our goal is to minimize downtime and ensure the most cost-effective solution for you.
Transparent Pricing: Our ad hoc support is charged on a half-hourly basis, ensuring fair and transparent pricing. If we can resolve the issue remotely, you’ll save on costs!
How It Works:
- Call our help desk for free and describe the IT issue you’re facing.
- Our knowledgeable support staff will assess the situation and provide immediate guidance for simple fixes.
- If the issue requires further assistance, one of our expert IT engineers will be on-hand to resolve it quickly, whether on-site or remotely.
We take pride in delivering exceptional IT support, and our goal is to provide you with a hassle-free experience, so you can focus on what matters most—your work.
Don’t let IT issues slow you down. Contact our help desk now, and let our dedicated team get you back up and running smoothly in no time!
Please note that our ad hoc support is charged on a half-hourly basis. We will come on-site if necessary, but if we can solve the problem remotely, it will cost you less!
Ad Hoc Pro
Throughout the course of a year, it’s likely that you’ll encounter several IT problems. Even the most robust infrastructures are prone to various forms of failure!
To help you prepare for these challenges, we offer our Ad Hoc Pro package. For a small annual fee, the hourly rate for both remote and on-site ad hoc support will be significantly reduced. No matter how many problems arise, you can have peace of mind knowing that they can be resolved at the best possible value!
Key Features of our Ad Hoc Pro Package:
1. Cost Savings: With the Ad Hoc Pro package, you benefit from reduced hourly rates for both remote and on-site support. This means you’ll receive the assistance you need without breaking the bank.
2. Flexibility: Our ad hoc support is charged on a half-hourly basis, ensuring that you only pay for the time spent resolving your IT issues. Whether we need to come to your location or can solve the problem remotely, we’ll find the most cost-effective solution for you.
3. Prompt Resolution: Our team of expert IT technicians is always ready to assist you. If a problem arises, we’ll be on-hand to provide efficient and effective support, minimizing any potential disruptions to your operations.
4. Don’t let IT issues drain your time and resources. With our Ad Hoc Pro package, you can proactively address IT problems while enjoying significant cost savings. Focus on your core business, and let us handle the technical challenges.
Contact us today to learn more about our Ad Hoc Pro package and start benefiting from enhanced IT support at the best possible value!
Please note that our ad hoc support is charged on a half-hourly basis. We’ll come on-site if necessary, but if we can solve the problem remotely, it will cost you less!
Fully Managed IT
Introducing our Fully Managed IT Service – Your ‘Peace of Mind’ Package!
Say goodbye to the hassles of managing your IT infrastructure. With our Fully Managed IT Service, we take care of it all. We begin with a comprehensive audit of your IT systems and customize a cost-effective package that provides your business with unlimited, top-notch support.
Benefits of Our Fully Managed IT Service:
1. Tailored Solutions: We optimize your existing infrastructure and implement budget-friendly solutions where needed. This includes enhancing your cyber security measures, leveraging cloud solutions optimizing your network, and more. Our goal is to make your business more efficient and secure.
2. Full Support: Our team is dedicated to providing you with full, unlimited support. Whether you have minor IT issues or require assistance with complex projects, we are here to help. You can rely on our expertise to keep your IT systems running smoothly.
3. 24/7 Network Monitoring: We proactively monitor your network round the clock, identifying potential issues before they escalate into critical problems. This proactive approach minimizes downtime and ensures a seamless operation for your business.
4. Time and Resource Savings: With our Fully Managed IT Service, you can say goodbye to the frustration of slow computers and IT-related disruptions. We handle all the technical aspects, freeing up your valuable time to focus on your core business.
Pricing and Coverage:
Our Fully Managed IT Service is covered by a tailored monthly retainer that is cost-efficient for your business. This comprehensive fee covers all support, including labor, for your current equipment. If you are interested in acquiring upgrades, we can provide you with great deals on new software and equipment as verified partners of reputable brands like Microsoft and Dell.
Experience the peace of mind that comes with our Fully Managed IT Service. Let us handle your IT infrastructure while you concentrate on growing your business.
Contact us today to learn more and discuss how our Fully Managed IT Service can benefit your organization!
Please note that upgrades may incur additional charges, but rest assured, we can secure you excellent deals on new software and equipment as verified partners of leading industry brands.
What you get with MTS
Though we work with technology, we always take a service-first approach. Our friendly experts will be committed to your goals and requirements whilst providing the following:
IT Audit
We will provide a transparent assessment of your current IT infrastructure, and then recommend actions based on your unique requirements.
Full unlimited support
We will be there for you whenever you need us, ready and waiting to keep your IT functioning as it should, with no limit to the support we give.
Budget-friendly solutions
We understand that IT budgets are often limited, which is why we provide affordable solutions to help you achieve your goals.
24/7 monitoring of your network
This allows us to practively resolve any issues that occur, therefore preventing disruption and downtime.
Great deals on new software and equipment
As accredited partners of various 3rd party providers, we can hook you up with the latest and great tech at the best prices!
Hardware support
No need to lose any time dealing with slow computers or faulty devices – we will take of everything, and make sure it’s all running optimally.
FAQs
Below are some frequently asked questions regarding our IT services and plans. If your questions aren’t answered here, please don’t hesitate to get in touch!
What are the benefits of managed IT?
In the right hands, your IT can create many opportunities for your school or business. With the expertise of a managed IT provider, technology can be leveraged to provide enhanced efficiency, communication, security, scalability, and profitability. But perhaps the best part is that it is totally hassle-free!
Will you support us on-site as well as remotely?
Yes! As your local IT partner, we pay regular visits to your premises to run the necessary checks and implement any upgrades. And while most issues can be resolved remotely, we will be at your door whenever you need us.
I need to get Cyber Essentials certified, can you help?
Cyber Security is one of our top priorities here at MTS. We will of course get you your Cyber Essentials certification, and continuously make sure you are fully protected against all forms of cyber attacks.
Is your help desk really free?
Yes! You can call our experts and get answers to your questions free of charge. However, if we end up doing any remote or manual support work, we do charge for that – but you will of course always be notified of any costs before we proceed.
What size of business do you support?
Typically we work with businesses that employ anywhere between 5 and 50 people, but we are happy to talk to businesses of any size to see if, and how, we can help!
How easy is it to change managed IT providers?
Our onboarding process is smooth, simple and hassle-free. If you currently have a managed IT provider, there are a couple of extra steps to take, but we will guide you through the entire process.
A wide range of services available
We provide a wide range of services and are happy to tailor any of our services to meet the needs of your establishment.
Reliable IT Support
Let us take away the stress of sourcing your IT equipment, consumables and software. Whether you require a new mouse or a whole new IT infrastructure, be it software, licences or hardware we are confident that we can offer you the highest quality and the best value
Ready to get started?
Get in touch with the experts at MTS to find out exactly how we can help!