If there’s ever been a time that pushed businesses to adapt, 2020 and 2021 were it.
In businesses across all industries, offices were forced to determine how best to continue amid the pandemic. For many, adopting new technology was the clear solution.
With the evolution of advancing IT solutions, businesses have changed at an astonishing rate. New technologies can help you automate operations and focus on the core aspects of your business.
In this article, we discuss technologies and trends that will improve your business in 2022.
Robotic Process Automation (RPA)
Modern teams lose valuable time on redundant and repetitive tasks. They prevent employees from focusing on business operations that require critical thinking and creativity.
That is where robotic process automation helps. Powered by AI, RPA can handle a wide range of tasks, including data analytics, transactions, setups, record research, etc. With new technologies, employees can perform tasks more efficiently.
Cloud Accounting Tools
Finance apps allow your accounting team to seamlessly track the company’s cash flow. They can monitor this data in real-time and across multiple devices.
They also automate a wide range of processes, including company taxes, employee payroll, employee onboarding forms, etc.
AI-powered accounting tools make some of the annoying financial paperwork easier to manage.
Customer Communication Tools
In the era of hyperconnectivity, customers have become increasingly demanding. They expect brands to be tech-savvy and use the same communication channels as they do. Therefore, offering email and call centre customer service is not enough.
To improve customer support, you need to digitize it. Modern customer service channels, such as AI chatbots, live chat, and IM apps, will meet customers where they are. They provide timely, 24/7 customer support.
Tools like CRM software elevate the performance of your customer service team. It helps you centralize your different communication channels and tackle customer interactions via a single platform. That is also the opportunity to collect customer data across multiple channels and deliver personalized experiences.
Cloud Team Management
Since the COVID-19 pandemic, the business landscape has changed. Since 2020, companies have been heavily investing in cloud technologies that let them manage remote and hybrid teams. In 2022, these technologies will remain critical for your business growth.
When migrating to the cloud, you can attract international candidates and expand your talent pool. The recruitment and onboarding processes are also faster and simpler.
Most importantly, you can handle almost any business process in the cloud. From human resource management to project management, there is a cloud tool for all your business needs.
One of the most common problems online customers face is that they cannot see or feel your products in person. To build trust with them and facilitate online buying journeys, many brands resort to virtual reality technologies.
Beauty brands, such as MAC or Sephora, offer VR apps where customers can upload their photos and virtually try on their products.
These technologies are also popular among architects or interior designers. These software solutions allow their clients to visualize the products that have not been finished yet. And estate agents can use VR to host virtual house tours, which is essential in the era of social distancing measures.
Over the past few years, blockchain technologies have become a buzzword. However, their significance in the business ecosystem is undeniable. They can boost your business processes in multiple ways.
Blockchain solutions for businesses use an immutable ledger that can only be accessed by members with permission. Network members control which data each organization or individual can see and what actions they can take.
Blockchain technologies increase the safety of your sensitive data. By creating a record that cannot be modified and is encrypted end-to-end, blockchain minimizes fraud and unauthorized activity. Information is stored across the network of computers rather than on a single server, making it harder for cybercriminals to view and use your company’s data.
3D printing can be a valuable asset for your business. From faster prototyping to production, additive manufacturing can increase your company’s performance. It also provides new opportunities for manufacturing companies.
Those are just some of the numerous innovative technologies that can improve business processes. That way, you can automate repetitive tasks, improve employee performance, and reduce business costs. I hope these insights will help you!