IT outsourcing is no longer the domain of large corporations. Because third-party IT outsourcing is becoming increasingly common among SMEs in all sectors. Small businesses that outsource one or more of their IT processes can control costs better are better prepared for security issues and have more time to focus on their business.
However, despite the cost savings involved in IT outsourcing, some SME owners are still reluctant. But perhaps understanding the role of IT support professionals better can help you assess the benefits. In this article, we’ll take you on a walk through a day in the life of an SME IT support engineer.
IT professionals can have a specialisation, but their training is quite extensive and covers both hardware and software issues. This means that you can rely on your IT partner to assist you with a wide variety of issues.
Support engineers often have a university education plus on-the-job training and additional industry certifications. And it doesn’t end there, because this profession requires constant skill updates. So you can expect a support engineer to spend some time every week reading up on the latest tech developments. And dedicating time each month to new accreditations, or continuing professional development (CPD).
Being up-to-date on cyber security is a must for every business owner and for IT support engineers too. These professionals have a proactive approach to IT security, so part of their working day is spent monitoring threats on behalf of clients. Another important daily task involves reviewing reports and automated system checks. Their role is both remedial and preventative, and the goal is to prevent data breaches and eliminate vulnerabilities that could end up being very costly for customers.
Excellent Customer Service
A good IT partner will offer 24-hour support and customer service. Many IT experts work their usual shifts and are also on call on weekends or out-of-office hours. This all translates into enhanced productivity and peace of mind for clients, knowing that a reliable expert is only a call away. Moreover, on a normal day, IT support engineers work collaboratively with other experts, ensuring that any problems you may have are dealt with by the right professional.
Find Out More
Outsourcing IT isn’t just a technical task. It can help boost your ROI by attracting more customers and retaining existing ones. At TMB, our days are spent taking care of your IT needs, so you can focus on what you do best. Please get in touch to find out more.