Your choice of partner matters when it comes to IT Support. You must feel confident that they are not only working proactively behind the scenes but can also rescue you if things go wrong. If you’ve noticed standards slipping or have been with your current provider for a while, you may be starting to rethink your decision. Here are the six signs it’s time to enlist a new IT provider…
They can’t keep up with your growth
When choosing an IT support partner for the first time, you were most likely in your early stages of growth. At the time this may have been a good fit but, if you have grown a lot since then, you may have outgrown what they can provide.
Response times have slipped
If you have been with your current provider for a while, you may not notice that standards have slipped. Take a look at how your current provider is meeting its targets. if problems are persisting, it may be time to search for a new one.
You keep experiencing the same issues
All of those everyday issues add up when staff are getting frustrated and becoming less productive. This could be costing your business a lot of money. If your IT Support partner is failing to find a solution to recurring problems or is only interested in quick fixes, it may be a sign that they are no longer equipped to support your business.
They’re not proactive
Some providers are simply reactive, only responding when an issue occurs. Your IT Support partner should be collaborating with you to form a long-term strategy to prevent issues before they happen.
You want to create change within your organisation
Technology has the power to digitally transform your business, helping you to stay ahead of the game. If your current provider is holding you back, it’s time to consider your options.
You don’t feel confident in their abilities
If you aren’t confident in the day-to-day support, it’s likely that you won’t feel confident that they can deliver in a disaster recovery situation. You should feel reassured that your IT Support partner is on hand when you need them most.
The risks of sticking with poor IT support
Sometimes it seems easier to stick with what you have than to take the leap and find a new service provider. However, poor IT support can cause repercussions throughout your business, including declining productivity and employee stress.
Have you put off making the switch?
Finding a great partner for IT Support doesn’t have to be painful. If you’re concerned about the impact your current provider is having on your business, MTS IT can help. Offering not just Managed IT Support but everything from Cyber Security and Communications to Cloud Computing and Business Intelligence. Get in touch today to find out more.