What is onsite IT support?
Just about every IT company offers two levels of IT support – remote and onsite support. With onsite support, a technician works at your offices on a full-time basis.
With remote support, you give the company access to your system. Their technician then links up their computer so that they can locate the core issue. Remote support usually comes with managed IT services. It’s less expensive than onsite support, but repair options are somewhat limited.
What are the benefits of onsite support?
There are numerous benefits of having onsite IT support, which includes:
Reduced downtime
When you have an issue with your IT systems, it can bring your business to a standstill. By having someone on site who can quickly assess and resolve the problem, you can minimize the amount of time your business is affected.
Increased productivity
By having onsite IT support, you can ensure that your employees can work at their full potential. When IT issues arise, they can quickly be resolved, meaning that your employees do not have to waste time trying to fix the problem themselves.
Improved customer service
If you rely on technology to provide a service to your customers, then any problems must be dealt with quickly and efficiently. Having onsite IT support means that any issues will be resolved as soon as possible, ensuring that your customers are always happy.
Control Costs
By having onsite IT support, you can control your costs. When you have an issue with your IT systems, the technician will work to resolve it as quickly as possible, meaning that you do not have to pay for any downtime.
Peace of Mind
Knowing that you have someone on site who is knowledgeable about your IT systems and can help resolve any problems quickly and effectively gives you peace of mind. This means that you can focus on running your business without worrying about potential IT issues.
Ability to get help with new software or system implementations
When you implement a new software system or upgrade your hardware, having onsite IT support can be invaluable. The technician will be able to help with the installation and configuration of the new software, as well as provide training for your employees. This means that you can quickly and easily get up and running with your new system.
Greater control over your IT environment
By having someone on site who is responsible for your IT systems, you have greater control over your IT environment. This means that you can ensure that your data is safe and secure and that your systems are always running smoothly.
Improved communication
When you have an onsite IT support team, you can improve communication between your employees and the technician. This means that any problems are quickly identified and resolved and that everyone is always up to date with the latest information.
Learn more about onsite IT support today
With so many options and so much information available with just the click of a button, it can be daunting to choose which direction to go when it comes to your IT solution but the many advantages of onsite IT support are definitely something you don’t want to miss out on.
MTS IT offers numerous onsite services to enhance your organization’s IT solution, so contact us today and learn how we can help with your technical needs.
